Product questions
Are the festoon lights weather-proof?
Yes! Our lights are not just weather-proof, but shatter-proof. We’re so confident in our products that we offer a 100-day money-back guarantee, along with a one-year warranty, so you can test your new lights out in all seasons and weather conditions.
Can the lights be dimmed?
Absolutely. You can either get an electrician to wire a dimmer into the circuit, or purchase our plug-in dimmer [link to product page] to get it sorted.
Can they go over a pool?
Yes - your pool parties just got upgraded with these festoon lights. With plastic globes and extra low voltage, they’re just as safe as they are good-looking.
Can you remove/replace the globes?
No, but the good news is, you won’t need to. Our festoon lights can withstand up to 20,000 hours of use, which is over five years if you use them all night, every night. (Party’s on at your house!)
Do you sell poles for hanging up the lights?
They’re in development and coming very soon. Got another product you’d like to see on our website to go with your festoon lights? Get in touch with us to let us know.
Are they solar powered?
We’ve got both solar powered and plug-in options to suit all your electrical and non-electrical needs. Not sure which to opt for? Check out our blog on the difference between the two.
How do I put them up?
Use hooks, cable ties or anchors to fix your lights to fences, walls or whatever other surface works best for your space. From there, it’s just plug and play for a full transformation of your space. A great option is to add our DIY install accessory kit to your purchase to get you started.
Do they have an off switch?
Yes, our solar festoon lights have an off switch, while our plug-in festoon lights don’t. You can simply use the wall plug for that function!
Can you add to them later?
Absolutely. Our festoon lights can be connected up to 100m worth of length, so you can keep buying and extending to your heart’s content. Or until NASA can see your backyard from space. Whatever comes first.
Delivery & returns questions
Do you ship Australia wide?
Yes, we do! For free, no matter how big or small your order. So go ahead and get shopping here.
How soon will I get my order?
Our apprentice Golden Retriever Ziggy gets onto the orders as soon as they come in - although he doesn’t have opposable thumbs, so we usually have to step in and help. ;)
Once your order is packed and shipped, we’ll send you a confirmation with your courier tracking number, so you can refresh it eagerly until your order arrives.
Local to the Gold Coast? We may be able to arrange pick-up or delivery on request - get in touch here.
What’s the warranty?
365 days to get you through every season and test every weather condition.
Questions about us
I know you’re an electrician, can you install my festoon lights?
The best thing about these lights is that you don’t need an electrician to install them! They’re plug and play all the way.
However, if you have something a little more complicated than the average home to tackle - a commercial project or a large event - get in touch for a consultation.
Can I pat Ziggy?
He’ll be right over. Can you order chicken nuggets? They’re his favourite.